Tina, our customer service manager, talks customers, conversation and cold sweats:
It was a beautiful spring day in April last year when I first stepped into the Bemz office, full of anticipation about my upcoming interview. Despite the office being pretty empty, the atmosphere was cozy and inviting. Even though I was a bit nervous, I immediately felt welcome. As Lesley and I stood by the coffee machine, she told me how very proud she was of Bemz’s customer service and that it was imperative we maintain focus on personal attention and taking our time with customers. She happily related that customers often call for decorating, color and layout advice and that they talked for a LOOOONG time.
I felt myself break into a cold sweat just at the thought of the expense! I’d come from a world where over 10,000 calls were screened every day, where every minute was counted in “dollars and cents”, and where conversations were a definite no-no.
What I immediately liked about Bemz, and what makes me so proud to work here, is that we really cherish our customers, their calls and emails, and our number one rule is “take the time needed”. We gladly take a few extra minutes to give that little bit extra, and judging from the response we get from our customers, it is most definitely worth it.
The icing on the cake is that taking the time needed is in fact a lot more fun and a lot more rewarding as we are each given the opportunity to do our best. It’s a win-win for everyone.